• The recipient pays the cost of the goods and delivery services at the time of receipt of the parcel at the Nova Poshta branch.
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  •  

    Cash on delivery fee:

       
    •  
  •  

    Receipt process:

       
    •  
  •  

    Content check:

       
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    • Home Delivery by Ukrposhta

    Delivery by Ukrposhta

    Delivery conditions by Ukrposhta

       
    1.  

      Delivery times:

       
         
      • Within Ukraine: Delivery usually takes 2-5 business days depending on the place of departure and destination.
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      • International delivery: Delivery times depend on the destination country and can vary from one week to several months.
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      2.  
    2.  

      Delivery cost:

       
         
      • Delivery costs are calculated depending on the weight, dimensions of the parcel and distance.
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      • Exact tariffs can be found on the Ukrposhta website or at the branch.
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      3.  
    3.  

      Parcel insurance:

       
         
      • Ukrposhta offers the opportunity to insure your parcel. The cost of insurance depends on the declared value of the goods.
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      • In case of damage or loss of the parcel, Ukrposhta will compensate for the damage within the stated cost.
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      4.  
    4.  

      Parcel tracking:

       
         
      • Each parcel is assigned a unique track number, by which you can track its movement on the Ukrposhta website or in the mobile application.
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      5.  
    5.  

      Additional services:

       
         
      • Ukrposhta provides various additional services, such as packaging, delivery notification and others.
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    Delivery conditions by Nova Poshta with payment upon receipt

       
    1.  

      Payment upon receipt:

       
         
      • When placing an order, select the payment method "Cash on delivery".
        •  
      • The recipient pays the cost of the goods and delivery services at the time of receipt of the parcel at the Nova Poshta branch.
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      2.  
    2.  

      Cash on delivery fee:

       
         
      • Nova Poshta charges a fee for the cash on delivery service. Typically the commission is 2% of the cash on delivery amount plus a fixed amount for processing (about 20 UAH).
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      3.  
    3.  

      Receipt process:

       
         
      • The recipient comes to the Nova Poshta branch and presents an identification document.
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      • After checking the parcel, the recipient pays the cost of the goods and delivery.
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      • The parcel is delivered to the recipient after payment.
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      4.  
    4.  

      Content check:

       
         
      • The recipient has the right to check the contents of the parcel before paying. In case of discrepancy or damage to the goods, you can refuse to receive them.
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